Privacy Policy

Last updated: 17 October 2026

This policy covers VID Prep Bot Offline, the Android learning app operated by Juritronics, and the activation and support information you choose to send us. The separate WhatsApp learning service also processes messages you send to it.

1. Information stored on your device

• A randomly generated installation ID, displayed as VID-XXXX-XXXX-XXXX. This identifies an app installation; it is not your IMEI, advertising ID or phone number.
• Your activation code and plan information, used to check access to locked content.
• Quiz answers, scores, attempts, completion dates, lesson positions and progress.
• Time records used to check activation expiry and detect the device clock being moved backwards.

The app does not require you to create an in-app account or enter a name or phone number to use its preview content. Progress is stored locally, not automatically backed up to a Juritronics account.

2. Information you send for activation or support

If you use WhatsApp activation or support, we receive the messages you send, your WhatsApp phone number and profile name, and any installation ID, payment reference, sender details, payment screenshot or other attachment you provide. Opening the WhatsApp button prepares a message; you decide whether to send it.

We use this information to respond to you, verify payments, issue installation-bound activation codes, keep activation and transaction records, and investigate misuse or payment disputes. Do not send passwords, PINs, full bank-card details or unrelated identity documents.

3. Testimonials and provisional-licence photos

If you enter a review-access credential in the activation screen, the app sends that credential, your installation ID and the content-bundle identifier over HTTPS to our activation service. The server checks them and returns a signed, installation-bound token. The reusable credential is not saved by the app; the returned activation token is stored locally. The server compares a hash of the credential, and temporarily counts requests by network address to limit abuse. Hosting logs may record request metadata. This process grants learner access only, not administrator access.

The app includes learner testimonials and provisional-licence photographs as bundled content. Sending a support message or payment screenshot is not permission to publish it as a testimonial. Publication requires the learner's permission, and sensitive licence details should be obscured before publication.

If your photo or words appear in the app and you want them removed, contact us using the details below. We can remove content from future app releases and online material we control, but cannot remotely erase a photo already bundled into an installed offline copy or a file another person has saved.

4. Sharing and external services

Authorised support and payment administrators can access the information you send us for those purposes. Our hosting and messaging providers process information needed to run these services. Payment providers process transactions under their own policies. Information may also need to be disclosed where required by law or to address fraud and disputes.

WhatsApp activation, support and channel links open services operated by WhatsApp/Meta. Their privacy practices apply when you use them: WhatsApp Privacy Policy. If you install through Google Play, Google's store and device services operate under Google's Privacy Policy.

The current app does not contain advertising or an integrated third-party behavioural analytics service. We do not sell personal information. Visiting our website or downloading the app can generate hosting logs such as IP address, browser information, requested URL and request time for delivery, security and troubleshooting.

5. Storage and security

Learning progress is kept in local app storage. The app uses device secure storage where available for installation and activation information, and also keeps local app-storage copies. Activation codes are digitally signed to detect forgery; a signature does not encrypt your progress or messages. No storage or transmission method is completely secure.

6. Retention and deletion

Local progress and activation information remain on the device until app storage is cleared or the app is removed, subject to device backup and restore behaviour. Clearing storage can change your installation ID and invalidate an existing activation code.

Activation, payment and support records are retained while needed to provide access, resolve support matters and disputes, prevent fraud, or meet applicable record-keeping obligations. These records are not automatically erased when you uninstall. You may request deletion; if particular records must be retained, we will explain the reason and applicable retention period when handling your request. This service does not currently apply one automatic deletion deadline to all records.

See Delete your data for local deletion steps and how to request deletion of information held by us. You may also request access to or correction of information linked to your phone number or installation ID.

7. Young learners

This app is designed for people preparing for a provisional driving test, not for children under 13. If you believe a child under 13 has sent personal information to us, contact us so we can review it and arrange appropriate removal. Learners under 18 should involve a parent or guardian before making a purchase or submitting a testimonial.

8. Contact and changes

Contact Juritronics, VID Prep Bot Offline support on WhatsApp at +263 777 772 486. Start your message with Privacy request. Please provide only enough information for us to locate the relevant records.

Updates to this policy will be published on this page with a revised date. If app functionality or data handling changes, the policy and relevant in-app disclosures must be updated to reflect that change.