Delete your data

Last updated: 17 October 2026

Use this page to remove local VID Prep Bot Offline data or request deletion of activation, payment, support or testimonial information held by Juritronics. You do not need to pay or have an active subscription to make a privacy request.

Request data deletion on WhatsApp

This opens a prepared message to +263 777 772 486. Press Send in WhatsApp to submit your request. Opening this page or the button alone does not submit a request or automatically delete data. Our support team handles requests manually.

Delete data from your Android phone

Open your phone's Settings and find Apps.
Select VID Prep Bot (or VID Prep Bot Offline).
Open Storage or Storage & cache and choose Clear data or Clear storage. Labels vary by phone.

This removes your saved progress and may invalidate activation. A new installation ID can be generated, and your previous activation code may no longer work. Contact support first if you need help keeping access.

Uninstalling also removes ordinary app data, subject to your device's backup behaviour. Clearing the cache alone does not delete all progress. These actions do not delete messages or payment records already sent to us.

Request deletion of records held by us

Message Juritronics support on WhatsApp: +263 777 772 486.

Say Privacy request: delete my VID Prep Bot Offline data. Tell us which information you want removed and, if available, your installation ID or the phone number used for activation. Do not include a PIN, password, full payment-card details or a new identity-document photo.

We may ask you to confirm control of the original contact number so we do not delete another person's records. We will confirm the outcome or explain any information that must remain for transaction records, fraud prevention or unresolved disputes, including the reason and applicable retention period. Uninstalling alone does not submit this request.

Information deleted or retained

On your phone: clearing app storage removes saved quiz answers, scores and lesson progress, along with locally stored activation information.
Records held by us: request removal of support conversations, contact details, installation identifiers, activation records, payment proof or a testimonial associated with you. We may need identifying details to locate the records.
Records that may need to remain: transaction records needed for legal obligations, fraud investigations or unresolved disputes. If an exception applies, we will explain which records remain, why and their applicable retention period. We do not promise automatic deletion within 90 days.

Testimonial removal and offline copies

Identify the testimonial or photo and ask for its removal. Removal applies to future app releases and online material under our control. Previously installed offline copies cannot be remotely edited. WhatsApp messages, third-party copies and device backups may need to be managed separately.

Read the Privacy Policy for details of the information involved.